FAQs

All Fervent Moon jewellery is designed by Lewis Teague Wright, hand made in London in our on-site workshop and hallmarked by the London Assay Office to authenticate the purity of the precious metals.

Each piece of jewellery we design has a distinctive style and energy and is intended to connect with the wearer’s own story, the moments and memories most precious to you.

Our company is run according to the dictates of our conscience. At the centre of our every endeavour is ethics. Our supply chain is clean, our London workshop where all our jewellery is handcrafted is environmentally sensitive, resource efficient and socially responsible.

We express our values through the choices we make. We invite you to enjoy our jewellery, to treat it with care, and celebrate your story through ours.

We exclusively use 18 carat Gold and Recycled Silver in our jewellery. Here is why we do this…

Because of the monetary value of precious metals, throughout history all waste, whether metal scraps or dust used in jewellery manufacturing is carefully collected and smelted to be refined and reused.

We go further, ensuring the metals we work from are already ethical, whether Fairtrade Gold or Recycled Silver and Platinum. We therefore create a circular manufacturing loop with no waste; a closed loop production from design, through making to distribution.

Recycled Silver
In the last several years extraction of silver from used electronic devices, photographic processing and solar panels has increased enormously making it possible that all jewellery can be made exclusively from recycled silver and no further extraction from the earth or sea is necessary. Jewellery and silverware manufacturing use 25% of all silver used in a year.

Diamonds
All Fervent Moon diamonds have been purchased from legitimate sources not involved in funding conflict and in compliance with the Kimberley Process. Our diamonds are a minimum of VS1 clarity and F or higher in colour. We use an independent, internationally recognised non-profit trade body, GIA to certify our diamonds. Our beautiful Delphi ring setting complements a wide variety of stone shapes.

We are pleased to discuss any special requirements you may have, your choice of gemstone, and to work within your budget; please contact us via email studio@ferventmoon.com

Coloured gems
Delphi rings are also stunning with coloured gemstones; aquamarines, sapphires, emeralds, rubies, tanzanites, take your pick! And shapes - round, marquise, heart and teardrop. We work with reputable stone dealers who ensure the quality and provenance of each stone.

Service and Craftsmanship
At Fervent Moon we offer a premier level of service. Whether in person, by telephone or online, knowledgeable salespeople ensure that your choice, whether a fun gift, a one off piece or a glamorous gem set ring will reflect your personality and mark any occasion.

Please contact us at studio@ferventmoon.com to place an order or discuss a couture project. We do not make bespoke jewellery.

We only make our silver rings in the sizes shown - we don’t alter rings in silver to size. All sizes quoted are standard UK/USA. We can post you a basic ringer sizer to measure your finger as a guide.

Our rings in 18 carat Fairtrade yellow or rose gold can be ordered in most sizes.

Special orders require 8 weeks to complete and are non-exchangeable and non-refundable. If you prefer a chain length that is not specified as an option, email us to discuss.

Care of your jewellery
All jewellery should be treated with care. To maintain the beauty of our jewellery we advise you to remove it when bathing, exercising or sleeping; jewellery is not indestructible. Store in acid free tissue paper and clean regularly with Goddard's jewellery cleaner or use a soft brush with liquid soap. Beads should never be immersed in jewellery cleaner. Wear with pleasure!

If your jewellery needs repairing please email us a photograph of the jewellery so we can make an initial assessment of the situation and contact you.

You will then be asked to return the jewellery carefully wrapped in a box by Royal Mail Special Delivery with your contact details. For overseas returns mark your custom form RETURNED ITEM.

We cannot take responsibility for jewellery damaged or lost in transit if insufficiently wrapped or not fully insured.

We will assess the damage and get back to you with the action to be taken and any repair charges. This does not affect your statutory rights.

Or, if the repair is minor you may have a reputable local jeweller.

We are very happy to answer any questions, give advice and hopefully inspiration or simply take orders and payment over the phone or via email. To buy directly from our site, you do need to register your details or log in as a returning customer.

Your details are stored securely on our server and remain confidential - we never share any data with any third party or have access to your credit card details. We are GDPR compliant.

Once payment has been approved and the delivery and billing addresses verified, we will endeavour to dispatch orders within five working days unless the piece is designated Made to Order. If you need your jewellery more urgently please contact us.

UK and EU orders are shipped by the Royal Mail insured Special Delivery service which will require a signature upon delivery. USA and Worldwide orders will be shipped by UPS or Royal Mail.

Free worldwide postal delivery.

If you are ordering from or shipping overseas, please note that Fervent Moon has no control over any customs or import duties that could be levied when the package reaches its destination.

All prices on the Fervent Moon eBoutique are given in British Pounds Sterling (£) and are shown inclusive of UK sales tax (VAT) at the current rate of 20% but exclusive of delivery costs.

VAT (UK Sales Tax) will be refunded on non-UK orders once the goods are shipped and we have proof of export. This refund will be credited to your original credit card.

Please note Fervent Moon eBoutique has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable.

Under the distance selling regulations you have the legal right to cancel your order within 14 days of receipt of the goods. If you want to cancel your order, you need to notify us in writing by email and return the goods within those 14 days for a refund. This does not affect your statutory rights.

Once you have notified us, any sum debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order, providing we are receipt of the returned goods.

Please note that the returns policy does not apply to Special Orders, i.e. where a ring has been specially made to a size. Pierced earrings may not be returned for reasons of hygiene.

Returned goods must be sent in the original packaging and insured to the full value.
Please note that we do NOT refund the cost of return postage, shipping or insurance. Please also be aware that international customs duties and sales taxes are not refunded for shipments outside the UK. If returning goods from outside the UK please mark your customs form as Returned Item, this should lessen the liability of charges.

We cannot take responsibility for returned items not received. In order to process the refund we will need the original paperwork with which the goods arrived.

Subject to stock availability, and if you prefer, we can exchange items that are returned to us within 14 days of being received by you for an alternative style. Please email or call to discuss.

Returns of faulty items will only be accepted if the goods were faulty when delivered to you. All items returned as faulty will be inspected and any items deemed to be subject to fair wear and tear will not be accepted as faulty. Where possible items may be repaired on request but only where such items are deemed faulty and repairable. We will replace a faulty item if a replacement is in stock and available. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred. Please note that refunds onto credit cards can take up to 30 days and are subject to your bank’s refund regulations.

We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of insured delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been worn.

If you wish to cancel your order within 24 hours of placing it please email us.